To ensure you receive your order before Christmas, make sure to place your orders by the following timelines:
- Shipping: Orders must be placed by 11:59pm PT on 12/17.
- Pickup: Orders must be placed by 12:00pm PT on 12/23.

Store Hours
Thanksgiving Day - Closed
Black Friday - 8am-9pm
December 18th-23rd - 9am-10pm
Christmas Eve - 8am-8pm
Christmas Day - Closed
New Years Eve - 9am-5pm
New Years Day - 10am-5pm

*Note: some store hours may differ. Please reach out to your local store to confirm hours.

Given the increase in orders during this holiday season, orders placed with standard shipping methods may take up to 5-7 business days to ship. 

Please note, carriers may experience delays that are out of our control. To ensure you get your order in a timely manner be sure to place your order soon.

Given the increase in orders during this holiday season, pickup orders may take 1-3 business days to be ready. Once your order is ready for pickup you will receive an email notifying you. 

Please ensure you follow our pickup guidelines at time of pickup.

We are happy to offer you an extended return period for items in their original state, unworn, unwashed, and with all tags intact. Items placed between 12/4 – 12/24 can be returned through 1/15.

Any item listed as FINAL SALE or bulk buyer orders are not eligible.

Due to the increase in returns during this holiday season, it may take 7-10 business days for your return to be processed once it is received at our facility. 

Once we complete your return, we will refund you to the original form of payment. Please allow 3-5 business days for the credit to reflect in your account. 

Once your order ships, you will receive a shipping confirmation email with your tracking number(s).

You can also track your order here.

We allow items to be returned within 30 days of the order date and offer one free return label per order. To initiate a return, please click here.

Orders with standard shipping methods are typically processed within 2-3 business days. However, there may be instances where an order or part of an order can take up to 6-10 business days to ship. This could occur if an item(s) is no longer available in our distribution center and needs to be sourced from a store.

We ship all order standard ground, which typically takes about 7-10 business days from when the order is marked shipped.

We cannot process exchanges at this time, but you can easily return any unwanted items ordered on shopwss.com. Simply return the item(s) and place a new order for your desired item(s).This ensures that your desired item(s) remain in stock and are promptly shipped to you.

Please see our return policy to ensure your order qualifies for a return.

Once an order has been submitted, we cannot make any changes or cancellations.

If you have any further questions about your order, please get in touch with us immediately.

Before contacting us to investigate, please do the following:

• Check all exterior doors and locations where the package could be on the premises.
• Check with other members of your household.
• Check with the front desk, mail rooms, or building security if you live in an apartment complex.
• Look for a note from your carrier on the door or near the mailbox.

If you still cannot find your package, please contact us so we can help you contact the carrier and retrieve your lost package.

Once an order has been submitted, we are unable to make any changes or cancellations. Please refer to our 'Returns' section below if you'd like to return your order.

We reserve the right to limit, decline, or reject any orders for any reason, including but not limited to the product is out-of-stock; your address, billing info, or payment info could not be verified; your order was flagged by our security system; we suspect there is an intent to resell.

We enforce strict purchase quantity limits per customer during sneaker launches. These limits are set to ensure that a broad range of customers have the opportunity to purchase our limited-edition sneakers. 

Customers found to be placing multiple orders for the same sneaker release may have their additional orders canceled without notice.

Once your order has shipped, you will receive an email containing the tracking number(s) for your order.

You can also log into your 'My Account' and access your tracking number through your order history.

If you don't have a 'My Account' you can track your order here.

Please Note: Tracking numbers can take 24-48 hours to update after creation.

Orders are typically processed within 2-3 business days. However, on occasion an order or part of an order can take up to 6-10 business days to ship. This could happen in the event that an item(s) is no longer available in our DC and requires a store to fulfill.

Once shipped, carrier transit time can take anywhere from 5-7 business days depending on destination.

The first thing you should do is take pictures to document the condition of the package when it arrives, keeping all enclosed packing slips.

Then contact us immediately so we can start the initial investigation.

All prices are final. We do not offer price adjustments.

If you're not satisfied with your purchase, please see our return policy.

Given the increase in orders during this holiday season, orders placed with standard shipping methods may take up to 5-7 business days to ship. 

Please note, carriers may experience delays that are out of our control. To ensure you get your order in a timely manner be sure to place your order soon.

Ground Shipping is FREE for orders $25+

Ground Shipping has a flat fee of $7.99 on all orders.

Processing Timeline
Orders placed with a standard shipping methods are typically processed within 2-3 business days. However, on occasion an order or part of an order can take up to 6-10 business days to ship. This could happen in the event that an item(s) is no longer available in our DC and requires a store to fulfill.

Shipping Timeline
Once an order is shipped, Ground Shipments can take up to 5-7 business days, depending on destination. This is an approximate timeline, and we cannot guarantee them.

Where We Ship
At this time, we only support shipping within the contiguous United States.

At this time, we do not ship to PO Boxes, HI/AK, APO/FPO, territories, or internationally.

If shipping to a freight forwarder, WSS is not liable for any damages, defects, material differences, or losses to your order or items once received by the freight forwarder.

Cancellations & Changes to Orders
Unfortunately, once an order is placed, we cannot cancel or modify your order in anyway.

Orders placed with a standard shipping methods are typically processed within 2-3 business days. However, on occasion an order or part of an order can take up to 6-10 business days to ship. This could happen in the event that an item(s) is no longer available in our DC and requires a store to fulfill.

At this time we do not offer shipping to PO Box, APO/FPO, territories, or internationally. As we requires a physical street address.

Before contacting us to investigate, please do the following:

• Check all exterior doors and locations where the package could be on the premises.
• Check with other members of your household.
• Check with the front desk, mail rooms, or building security if you live in an apartment complex.
• Look for a note from your carrier on the door or near the mailbox.

If you still cannot find your package, please contact us so we can help you contact the carrier and retrieve your lost package.

If your package is deemed undeliverable by the carrier it will be Returned to Sender.

In this situation once the order arrives at our facility it will be processed as a return and you will be credit.

Unfortunately, we will not be able to send you a replacement package. If you are still interested in the item(s), please place a new order and ensure your shipping address is complete and accurate.

Anytime a freight forwarder is used, we are not accountable for any damages, defects, material differences, or losses that arise to products after handing packages off to a freight forwarder.

We insist that you, as the customer, should refuse goods that are damaged and instruct freight forwarders to do the same. Items missing after being received by you or the freight forwarder will be your responsibility.

We are happy to offer you an extended return period for items in their original state, unworn, unwashed, and with all tags intact. Items placed between 12/4 – 12/24 can be returned through 1/15.

Any item listed as FINAL SALE or bulk buyer orders are not eligible.

Due to the increase in returns during this holiday season, it may take 7-10 business days for your return to be processed once it is received at our facility. 

Once we complete your return, we will refund you to the original form of payment. Please allow 3-5 business days for the credit to reflect in your account. 

We allow items to be returned within 30 days of the original order date.

For items to be eligible for a return they must be in their original state, unworn, unwashed, and with all tags intact. Any item listed as FINAL SALE cannot be returned for a refund.

Any Jordan purchased on a release day is not eligible for a return.

Please ensure you return the correct item(s) when making a return. WSS is not responsible for non-WSS items shipped back to us in error. No compensation will be provided for incorrect items sent to WSS.

We offer one free return label per order.

To initiate your RMA and receive a prepaid return label, login to your account and go to your order. Or you can lookup an order with your order ID and billing email or zip code here. Once you’re in the order follow the RMA step. All submitted details must be accurate or it can delay processing your return and/or void it completely.

All returns must be in a sturdy box or sealable poly bag, with the shipping label clearly affixed to the outside of the packaging. Make sure to include the RMA packing slip and original packing slip in the package (if applicable).

(restrictions apply: Not all product or orders may be eligible to return.)

When you receive a prepaid return label or QR code you can drop-off your shipment at any of our authorized drop-off locations.

To find a drop-off location near you please click here.

Unfortunately, we are no longer able to create exchanges.

You can return any unwanted item(s) ordered on shopwss.com and place a new order for your desired item(s). This will ensure that your desired item(s) do not go out of stock and ships to you right away.

To initiate a return, please view our instruction under ‘How do I initiate a return’.

You can expect your return to be processed in 3-5 days once your return is received into our facilities.

Once we complete your return we'll refund your money to your original form of payment. Please allow 3-5 business days for the credit to reflect in your account.

Note* During busy seasons, returns can take up to 10 days to process.

Unfortunately, at this time stores are unable to accept returns for items purchased online or via our mobile app.

However, you are able to initiate a return and ship back the item(s) you want to return.

To see if your order is eligible for return, please see our return policy.

Once your return shipment is received at our facility, we will process your returned items within 3-5 business days. Once processed a refund will be issued to the original form of payment. And you will receive an email notifying you of the refund.

For Credit card, Apple Pay, or PayPal: Refunds process in 3-5 business days.

For Klarna: Refunds process within 14 days and may refund separately, mirroring your payment plan.

Note* Shipping costs will only be refunded if the order is deemed as a manufacturer defect or was a shipping error.

Bulk purchases made online are not eligible for WSS's Return policy and are considered FINAL SALE.

Any issues with the order(s) or the merchandise must be reported within 5 days of delivery date to be considered for a return.

Given the increase in orders during this holiday season, pickup orders may take 1-3 business days to be ready. Once your order is ready for pickup you will receive an email notifying you. 

Please ensure you follow our pickup guidelines at time of pickup. 

Please be sure to follow our pickup guidelines. If the guideline are not followed in any way, it can result in denying the pickup and/or cancellation of your order.

Pickup Guidelines:
- The person who placed the order must be the one to pickup.
- A valid photo ID must be present and match the billing name.
- Customer must have the order ID available.

Please Note: Once the order is ready for pickup you will have 10 days to pickup the order. After 10 days the order will be canceled and restocked.

We aim to have your pickup order ready within 3-4 hours from the time it is placed. This is dependent on the time of day the order is placed and can be affect by store traffic. However, on occasion an order can take a few days longer to be ready. This could happen in the event that the item(s) is no longer available in your selected store and a transfer is needed.

Once your order is ready for pickup you will receive an email notifying you.

Please ensure you follow our pickup guidelines at time of pickup.

Earn points, redeem rewards, get exclusive access, and members only offers!

To learn more click here.

Earn 1 point for every $1 spent in-store, in-app, and online. Redeem a $10 WSS Reward voucher for every 250 points. Sign in to your account online or in-app, or ask a store team member to ensure your are earning WSS Reward points.

Reward points will reflect in your account as soon as you purchase in store or once your online order ships.

Please note restrictions may apply.

• Rewards cannot be redeemed on Jordan Retros, Jordan AJ1, Air Force 1’s, or Gift Cards.
• Certain discounts, programs, promotions or other specialty offers may not be eligible to combine.
• Rewards redemption must be applied at time of purchase; one redemption per order.
• Bulk buyers are ineligible to participate in the WSS Rewards program.
• Points have cash value and can only be used once. If the transaction required you to pay anything beyond the reward amount, we will refund the amount you actually paid toward the transaction but you will not get your reward back.
• Items purchased with redeemed points can result in an adjusted refund amount.

If you are an existing WSS Rewards member and would like to sync your membership online, simply create an account with the match details provided in-store, or click ‘sync’ in the mobile app.

iOS 11 and Android 8.0

The Mobile App supports the following iOS devices: 6S/6S Plus, S.E., 7/7 Plus, 8/8 Plus, X, XS/XS Max, XR, and 11. The app supports Android devices with O.S. versions 8.0 (Oreo) and above.

An internet connection must be established to experience the full functionality of the Mobile App. If you do not want to use your data plan, try connecting to Wi-Fi instead.

Yes, please visit our terms and conditions page here:https://www.shopwss.com/pages/terms-conditions.

The Mobile App is available to U.S. residents.

Track, earn, and manage points and WSS Rewards, scan barcodes to see more colors and sizes in-store, get a first look at new promotions and register for New Release digital raffles. For more information, please visithttps://www.shopwss.com/pages/rewards.

Please view our Privacy Statement here:https://www.shopwss.com/pages/privacy.

Please email us at wssmobile@shopwss.com or call our customer service line at 844-SHOP-WSS (844-746-7977).

Bulk buying and reselling is prohibited. If WSS determines that an order is intended for reselling or deemed a bulk buyer, WSS reserves the right, in its sole discretion, to either refuse, restrict, limit, modify, or cancel an order without given notice.

Orders identified as bulk or reseller purchases are ineligible for WSS's return policy and will be considered FINAL SALE.

Using automated bots or scripts for purchasing is strictly prohibited. If WSS determines that an order is fraudulent or placed using automated software or technology, the order will be flagged and canceled at our sole discretion, which may lead to account restrictions or termination.

Bulk purchases are ineligible to participate in the WSS Rewards program. Points will not be earned and point redemption is prohibited.

Clearance items are brand new that are end of stock or discontinued product by the manufacturer. The merchandise may have scuffs, scratches, dents, and blemishes. Boxes may show wear, or shoes may come in an unbranded box

We accept Visa, MasterCard, Discover Card, American Express, PayPal, Apple Pay, and Klarna.

WSS follows all state and local laws and regulations on sales tax. We charge applicable sales tax on all merchandise purchased in Arizona, California, Nevada, and Texas.

Unfortunately, payments can be declined for many reasons. Please check to make sure all the information is accurately submitted at check out.

If the issue continuous please reach out to your banking institute for support.

Absolutely! WSS understands the importance of keeping your personal information secure. We offer a safe shopping experience by keeping you secure from identity theft, viruses, and credit card fraud through a secure transaction process. Secure Sockets Layer (SSL Technology) shopWSS.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All forms on our site are secured with SSL technology, so your personal information stays safe and out of malicious hands.

Yes, we currently have physical Gift Cards available for purchase at all of our store locations. Gift Cards can be redeemed in store and online.

You can check your Gift Card balance here.

Stores:
Simply present your physical gift card to a team member when checking out.

Online:
Apply your gift card during the checkout process by entering your gift card number and PIN, then click 'Apply'.

Note, if your physical gift card does not have a PIN code, it is not eligible to be redeemed online and is only valid in stores.

If an order with a gift card applied to it requires a refund, the credit card will first be credited then the gift card. All amounts that require a credit to the original gift card amount will be returned in the form of a new gift card, which will be emailed to the billing email on the order.

• These terms and conditions apply to all physical and digital/email gift cards purchased, obtained, redeemed, or used in the United States.
• Gift Cards may be applied toward purchases online, or in-store, subject to these terms and conditions. If you have the older Gift Card version without a PIN, those Gift Cards can only be used in-store.
• Our Gift Cards never expire and have no service or dormancy fees.
• Gift Cards may not be exchanged or redeemed for cash unless required by law.
• Gift Cards may not be used to purchase another Gift Card.
• Gift Cards are not replaceable if lost, stolen, or used by a third party without your permission.
• You may redeem up to 5 Gift Cards per transaction.
• Gift Cards may not be obtained, used, redeemed, or applied to any purchase in a manner that is fraudulent, deceptive, misleading, unfair, or harmful to WSS, its brands, its affiliates, or its customers.
• Gift Cards may not be obtained, used, redeemed, or applied to any purchase in a manner that is inconsistent with and/or designed to circumvent or violate (a) these Terms and Conditions, (b) restrictions or limitations that WSS places on purchases, orders, reservations, or offers, or (c) the terms and conditions of other offers or programs offered by WSS.
• Gift Cards may not be used for unauthorized advertising, marketing, sweepstakes, promotional, or commercial purposes.
• If WSS suspects that Gift Cards are being obtained, used, redeemed, or applied to any purchase, reservation, or order contrary to these Terms and Conditions, restrictions or limitations that WSS places on purchases, orders, reservations, or offers, or the terms and conditions of any other offers or programs offered by WSS, WSS reserves the right, in its sole discretion and without prior notice to you, to: (a) cancel, suspend, or limit any purchases, orders, or reservations, (b) refuse to accept Gift Cards in connection with particular purchases, orders, or reservations, (c) limit the number of gift cards that may be used for any purchase, order, or reservation, (d) require an alternative form of payment, and/or (e) cancel, suspend, or terminate accounts, memberships, or the ability to use or participate in certain services or programs.

• Offer valid online only.
• Only valid on products marked down less than 35% of the original selling price.
• Not valid with any other discounts, programs, promotions, or other offers.
• Cannot be combined with any B.O.G.O. or 2 FOR promotions.
• Cannot be combined with the redemption of WSS Rewards. 
• Not valid towards the purchase of Nike Air Force 1’s, Jordan Retros, or Jordan AJ1.
• Clearance items are excluded from discounts and promotions; their prices are final and not subject to further reductions.
• Limited to one code per customer.

• Buy one item and get the second item of equal or lesser value for half the price.  
• Valid in-store, in-app and online. 
• B.O.G.O. cannot be combined with any other discounts, programs, promotions, or other offers. 
• B.O.G.O. cannot be combined with the redemption of WSS Rewards or used to purchase a gift card. 
• The discount applies automatically at checkout. 
• Offers are subject to change without notice. 
• Not eligible for price adjustments.

• Rewards cannot be redeemed on Jordan Retros, Jordan AJ1, Air Force 1’s, or Gift Cards.
• Certain discounts, programs, promotions or other specialty offers may not be eligible to combine.
• Rewards redemption must be applied at time of purchase; one redemption per order.
• Bulk buyers are ineligible to participate in the WSS Rewards program.
• Points have cash value and can only be used once. If the transaction required you to pay anything beyond the reward amount, we will refund the amount you actually paid toward the transaction but you will not get your reward back.
• Items purchased with redeemed points can result in an adjusted refund amount.

In the event of misspellings, pricing errors, or other mistakes at the WSS Store(s) where you wish to order or purchase, WSS reserves the right to correct such errors and adjust your order accordingly.

• Must redeem the coupon at the time of purchase.
• One transaction per person per offer.
• Not valid with any other discounts, programs, promotions, or other offers.
• Cannot be combined with any B.O.G.O. or 2 FOR promotions.
• Cannot be combined with the redemption of Loyalty points.  No cash value.
• Not valid towards the purchase of Nike Air Force 1’s, Jordan Retros, Jordan AJ1, adidas Samba OG or Gift Cards.
• Only one non-Rewards promotion code can be used per order.
• Offer may be adjusted in the event of a return.
• Items purchased with certificates, coupons, or special promotions will result in an adjusted refund amount.
• Clearance items are excluded from discounts and promotions; their prices are final and not subject to further reductions

• Distribution Dates: July 15th, 2024 - September 8th, 2024.
• Redemption Dates: September 9th, 2024 - October 13th, 2024.
• Digital Sneaker Bucks cards earned through shopping online will be emailed to qualifying customers on 9/9/24.
• Purchase $75 in merchandise before taxes to redeem a $25 Sneaker Bucks card.
• Redeemable at any WSS store, online, or mobile app.
• Only one (1) Sneaker Bucks card per transaction is redeemable. Some restrictions apply. Void where prohibited.
• One-time use only; must be used during a single transaction.
• Limit one per person per transaction.
• Not redeemable for cash or credit towards previous or employee purchases.
• Not valid with other discounts, programs, or offers; cannot be combined with any B.O.G.O. or 2 For promotions, the redemption of Loyalty points or other offers or discounts, including a WSS employee discount.
• Not valid towards the purchase of Nike Air Force 1’s, Jordan Retros, Jordan AJ1, adidas Samba/Sambae, adidas Campus 2 x KORN, adidas Campus x Bad Bunny, Superstar XLG, Crocs SpongeBob Patrick Classic Clog, Nike Club Fleece or Gift Cards.
• Discount applies to purchase price only.
• WSS is not responsible for lost or stolen cards.
• We reserve the right to refuse service.
• Offer may be adjusted in the event of a return.
• Sneaker Bucks card must be surrendered at the time of return.
• Returns are subject to WSS’s Return Policy and may only be returned for store credit or exchange.
• No photocopies or digital versions of the Sneaker Bucks card will be accepted.

• Save up to 40% off select Nike styles. Price as marked.
• May not be combined with any other coupons (other than WSS Rewards loyalty points).
• Items purchased with certificates or special promotions will result in an adjusted refund amount.
• Other exclusions may apply; please ask a WSS Team Member for more details.

• Promotion valid from 11/28 to 12/3.
• $20 footwear on select styles.
• BOGO: Buy One, Get One 50% on select clothing & Accessories.
• Offer valid online and instore.
• Cannot be combine with any other discounts, programs, promotions, or other offers.
• Cannot be combined with the redemption of WSS Rewards.
• Not valid towards the purchase of Nike Air Force 1's, Jordan Retros, Jordan AJ1, Speed Cat, Samba OG's.

• Promotion valid from 11/29 to 12/3.
• Offer valid online and instore
• Not valid with any other discounts, programs, promotions, or other offers.
• Cannot be combined with any B.O.G.O. or 2 FOR promotions.
• Cannot be combined with the redemption of WSS Rewards.
• Not valid towards the purchase of Nike Air Force 1's, Jordan Retros, Jordan AJ1, Samba OG's, or Speed Cat.
• Limited to one code per customer.
• Provided code must be applied at checkout or presented at store.

• Promotion valid from 11/28 to 12/2.
• Offer valid instore only
• Not valid with any other discounts, programs, promotions, or other offers.
• Cannot be combined with any B.O.G.O. or 2 FOR promotions.
• Cannot be combined with the redemption of WSS Rewards.
• Clearance items only.

• Promotion valid from 12/2 to 12/3.
• Offer valid online only.
• Not valid with any other discounts, programs, promotions, or other offers.
• Cannot be combined with any B.O.G.O. or 2 FOR promotions.
• Cannot be combined with the redemption of WSS Rewards.
• Not valid towards the purchase of Nike Air Force 1's, Jordan Retros, Jordan AJ1, Speed Cat, Sale Converse, or OG Samba's.
• Code must be applied at checkout.